Description:

Whether you have 1, 5 or 5,000 telephones installed outside, how do you know what’s happening out there without physically travelling out to check them? Your maintenance teams have more important things to do with their time so why incur increased costs for doing something which can be done from the office?

Knowing that the telephone is working at all times is imperative where they are safety-critical or providing a customer interface.  Has someone left the handset off-hook? Has your roadside telephone been knocked over? Has there been a problem connecting to the phone due to a line fault? How do you know?

For customer service phones - do you have to justify their usage, need to keep a log of all call data, regularly change the memory numbers or send reports to other managers?

GAI-Tronics’ SMART (Self Monitoring And Reporting Technology) phones are rugged, line powered analogue telephones offering TMA compatibility, including powerful remote monitoring facilities, as standard. They can also include enhanced features such as activating external equipment, restricting keypad access and enabling remote PIN code door entry.

TMA - Telephone Management Application is a Windows® based software package that allows you to remotely monitor the health status of your SMART telephones, program their functions and log and report on their stats - all over a standard telephone line. These features ensure that your SMART phones remain operational with minimal manpower.

TMA not only checks the telephone status but also highlights possible problems across the network as it works over the telephone line.  Reports from TMA can be used to highlight areas where vandalism or network problems exist and help you plan work on areas that need to be enhanced, maintained or linked into other security measures such as CCTV.

SMART and TMA provide measurable results. In addition, you have the safety of knowing your system works and you have effective management of your network and manpower.

Applications:
Self reporting telephones for large network systems, trackside, roadside, customer service (e.g. bank), police stations

Order Code:
Please contact us for order info

Note:
If you don’t have the facilities to monitor your SMART telephones, or only need a small number of phones, GAI-Tronics can monitor them on your behalf, either as part of a maintenance package or as a stand-alone service. Contact us for more details.

The SMART/TMA product information sheet gives more features, detail and case studies.

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