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| Banks, Post Offices, Doctor Surgeries... |
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Description: The call can then be connected to Interactive Voice Response (IVR) systems to select options and enter information using a full keypad (an external keypad is used if the telephone is auto-dial), or to connect directly to a centralised information centre. The telephone can be programmed to connect to the various services, such as Lost or Stolen cards; Order a new PIN number; Mortgage Advice; or Insurance Information, for banking, at the push of a button. The telephone offers a simple and convenient solution for sectors that offer a variety of services, creating cost-efficiency throughout the branches. By using a telephone in each branch that connects to a central call office, the number of specialised staff required in each area can be reduced. The enquiries can be logged and held on a central database, which can reduce duplication and increase the overall efficiency of your business. To compliment these telephones, GAI-Tronics offers a sophisticated monitoring system utilising the unique SMART (Self-Monitoring and Reporting Telephone) system. SMART enables the 'health-state' of the telephone to be regularly monitored and fault conditions to be notified to the Control Centre. Telephone settings can be remotely altered through the SMART system, enabling stored information in the telephone to be instantly updated at any time.
In addition, SMART enables customers to gather useful data relevant to usage of the telephone through automatic or manually generated reports. |
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