What additional features are available with CMA?

GAI-Tronics CMA is a security call centre application for Windows XP™ designed for use with GAI-Tronics analogue and VoIP telephones, providing powerful features such as:

• Automatic call answering
• Text-to-speech auto announcements
• Location ID linked to a user-definable mapping application
• Call recording and incident logging
• Call queueing

One of the system's most important functions is to give callers the reassurance that their call is being dealt with and that their location is known.

The ANI field on the UNIT page is used as an identifying token to CMA.  Using this the telephone can automatically announce location information (using text-to-speech) to the user and the call centre operator when a call is made.  It is also used to locate the phone on a map to help the operator identify its location and give assistance to the caller.

CMA can also activate 3 special auto-answer modes on hands-free VoIP telephones if required by using codes also entered on the UNIT page: -

Intercom mode, where the operator can make a call to a telephone and start two-way voice communication immediately, without the user having to answer (ANSMODE1).

Stealth mode, where the operator can listen discreetly to the telephone (ANSMODE2).

Page mode, where the operator can make an announcement directly to the telephone, but not listen. (ANSMODE3).